What is a digital bank? By definition, a digital bank is more than Internet banking, is more than making transactions by Internet. Being digital is to adopt a new business model that simplifies the customer journey, transforming the relationship and service model.
Within this context, many challenges arise, such as reinventing the relational structure between banks and customers, how to provide services with quality and in a customized way for retail customers and how to use customer’s information as allies to bring product and service innovations.
Cosin Consulting helps companies in all steps of digital transformation, from the operational model strategy definition to the new technologies implementation, knowing the whole chain of the customer digital journey.