Several segments in the Services industry are constantly threatened by a profusion of start-ups and disruptive technologies, which are designed to more effectively interact with customers and provide a better experience.
Service companies of all sizes and maturity levels also seek greater speed and assertiveness in the execution of core and support processes - from Marketing and Sales, through Delivery and Customer Service, to Technology and Financial Services - as well as in the execution of transformation programs.
We support conventional and new economy companies of the Services segment in initiatives ranging from the definition of strategy and tactical plans, to initiatives of efficiency improvement in the processes of different areas or cross-areas.
These are some of our specific approaches:
- Leadership Alignment
- Project Management
- Organizational Redesign
- Process Optimization
- High Performance Technologies
- Change Management
- Shared Services Center