"When a product or service is innovative, it impacts people's lives and transforms forever the way these people live and work.” – Tennyson Pinheiro
Cosin Consulting - Services
Process mapping is an important tool to manage Corporate operations, providing a full view of the company's operating model (processes, people and systems). By mapping and documenting processes, a company can define employee/area responsibilities and ensure that processes are not personified.
Several segments in the Services industry are constantly threatened by a profusion of start-ups and disruptive technologies, which are designed to more effectively interact with customers and provide a better experience.
Service companies of all sizes and maturity levels also seek greater speed and assertiveness in the execution of core and support processes - from Marketing and Sales, through Delivery and Customer Service, to Technology and Financial Services - as well as in the execution of transformation programs.
We support conventional and new economy companies of the Services segment in initiatives ranging from the definition of strategy and tactical plans, to initiatives of efficiency improvement in the processes of different areas or cross-areas.
These are some of our specific approaches:
- Leadership Alignment
- Project Management
- Organizational Redesign
Currently, the corporate world is increasingly competitive and dynamic, and there is a constant need for companies to remain increasingly agile and organized. Different business segments seek to increase their maturity level in the management of their projects, through planning, control and intense monitoring.