One of the most common mistakes often made by many organizations is to treat their system implementations only as a technical process. Understand how a well-implemented Change Management process can avoid many pitfalls in your organization.
Process mapping is an important tool to manage Corporate operations, providing a full view of the company's operating model (processes, people and systems). By mapping and documenting processes, a company can define employee/area responsibilities and ensure that processes are not personified.
"When a product or service is innovative, it impacts people's lives and transforms forever the way these people live and work.” – Tennyson Pinheiro